Unfortunately, we don’t offer this product online, only to customers in our Optimum Service Area. This is for 2 reasons:

• We don’t want you to buy the wrong product.
  We believe these products are too important to the life quality and independence of our customers to be rushed into. Our team have years of expertise in the mobility industry, and we would like to offer it to you free-of-charge and guide you through our product range to find the right product to suit your individual needs.
  
• We want to look after you long-term.
  From our Optimum Service Area we can provide our full range of aftercare services for maintenance and repair of mobility equipment. We perform all repairs in-house and as such can get out to you ASAP without having to wait for a national firm or contractor to squeeze you in.
  

If you would like to enquire about this product, or arrange a home demonstration, please Contact Us or visit us in-store.

Guarantee
This product is guaranteed for 1 years labour from date of purchase. It is covered for any defects or faults within the defined period.

Unfortunately guarantees do not cover accidental damage, product misuse or any callouts resulting from an electrical item being switched off.

Making a Claim
In order to make a claim against your guarantee, for online customers we would recommend they contact us via our usual methods, to discuss the fault and arrange any repairs or replacements.

For In-Store customers, we would advise you to either contact us as above, or to call into one of our showrooms (with the item if possible), the item will then be repaired free-of-charge in our workshop. However if you would like the repair carried out at your home or for it to be collected by DSL, then additional fees will apply, parts and labour will still be free-of-charge.

For larger, non-portable items, are exempt from this charge, and we are able to repair them under guarantee on-site.

Exempted products include; R&R Chairs, Stairlifts, Beds, Hoists and larger Mobility Scooters or Powerchairs.

Repairs
Even outside the guarantee period, we would be happy to repair your mobility item (no-matter, where you originally bought it). These repairs can be carried out in our workshop or at your home (at an additional charge). Please contact us for more information.

Servicing
If you would like an item serviced by our workshop team; this can easily be arranged in-store or via our regular contact methods. Should we discover any faults that will require additional parts or labour charges, will always contact you first, before to discuss possible options.

This product is exempt from VAT if you are chronically sick or disabled, under the VAT act of 1994.
DSL Mobility will take care of all VAT elements, you do not have to reclaim the VAT. You only pay the price excluding VAT, providing you sign the exemption box at the checkout.